Refund Policy
Last updated: 14 July 2026
1. General policy
Donations made through the Blairgowrie Public Pool fundraising website are voluntary contributions to the project.
Because donations are not ordinary purchases of goods or services, they are generally treated as final once successfully processed.
However, the BCA will consider reasonable refund requests where a genuine payment error has occurred.
2. Circumstances in which a refund may be considered
A refund may be considered where:
- the same donation was processed more than once in error;
- the donor entered an incorrect donation amount;
- the payment was made without the account holder’s authorisation;
- a technical error caused an incorrect amount to be processed;
- the BCA determines that refunding the payment is fair and reasonable in the circumstances.
3. Requesting a refund
Refund requests should be submitted as soon as possible, preferably within 7 days of the payment.
Send the request to:
Include:
- the donor’s full name;
- the email address used during checkout;
- the order or transaction number;
- the donation amount;
- the payment date;
- the reason for requesting the refund;
- any supporting information reasonably required to verify the request.
Do not send full card numbers, PINs, passwords or banking credentials by email.
4. Verification
Before processing a refund, the BCA may request information needed to:
- confirm the transaction;
- verify the identity of the requester;
- determine whether the request is genuine;
- prevent fraud or unauthorised disclosure.
A refund will ordinarily be returned through the original payment method where this is supported by the payment provider.
5. Processing period
Approved refunds will be submitted to the payment provider as soon as reasonably possible.
The time taken for the funds to appear in the donor’s account depends on the payment provider, bank, card network and payment method.
Payment-processing charges already incurred may be deducted from the refund where permitted by law and the payment provider’s rules, although the BCA may waive this at its discretion.
6. Funds already committed or spent
A refund request may be declined where:
- the donation has already been committed or applied to project expenses;
- the request is submitted after an unreasonable delay;
- the BCA cannot verify the payment or requester;
- the request appears fraudulent or abusive;
- the request does not relate to a genuine payment error.
Each request will be considered fairly and individually.
7. Unauthorised transactions
Where a donor believes that a card or bank account was used fraudulently, the donor should contact their bank or payment provider immediately in addition to notifying the BCA.
8. Cancellation of the project
If the project changes, is delayed or particular tasks are replaced, this will not automatically entitle donors to refunds.
Where the original application of funds becomes impractical, the BCA may apply donated funds to other reasonable requirements associated with Blairgowrie Public Pool and the related community project.
9. Contact
Refund enquiries may be sent to: